No show fees are applicable if you miss your appointment. Since the appointment is reserved personally for you, you will be required to pay the full service amount if you do not attend your
I ask that you please arrive promptly for your appointments. Failure to arrive on time will result in your treatment time being shortened to avoid inconvenience to other clients.
Treatments and Treatment series will not be refunded, please make sure you can commit to the treatment/s or treatment series before purchasing. If you have had a reaction to treatment/s then this is an exception and you will be entitled to a refund provided you can show proof of this.
All retail products are provided by an authentic Australian supplier. They are regularly changing on the shelves so the expiry date is well ahead. Products are prescribed that are most suitable to your skin type and needs. If a product is faulty, not doing what it is supposed to do, is unsafe or is significantly different from its description/sample, then you may be eligible for an in-clinic credit or exchange.